24/7 Support For IT Service Providers & MSPs
Recepta.ai answers every call for your IT business. We triage support requests, capture new client inquiries, and schedule sessions so your engineers can stay focused on solving problems.
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When systems go down, responsiveness matters.
Clients rely on you to keep their tech running. Recepta.ai ensures urgent issues and high‑priority prospects reach a helpful receptionist, even when your team is deep in troubleshooting.
of customers expect a prompt reply to a sales question
of lead generation budgets are wasted on leads who are never contacted
of marketing leads never convert into sales
of customers who receive excellent service spend up to 14% more
From missed calls to organized tickets and projects
Recepta.ai gathers key details like company, user count, issue type, and urgency. We then follow your playbook to log requests, escalate emergencies, or schedule strategy calls for ongoing services.
Let your engineers fix issues. We’ll handle intake.
Your technical staff should be solving problems, not juggling phones. Recepta.ai becomes your front line, improving response times without burning out your team.
Book a DemoSupport clients around the clock with 24/7 Chat & Text
End users often report issues over chat or text. Recepta.ai can capture those, follow your script to gather details, and route them into your existing systems or calendars.
Book a DemoBook a Consultation
Enhance customer experience with round-the-clock support. Flexible features and pricing fit businesses of any size.
Frequently Asked Questions
Got questions? We’ve got answers
Recepta.ai blends AI with trained human receptionists, so you get the best of both worlds. The AI handles routine questions and workflows instantly, while humans step in for nuance, complex situations, and high‑value conversations. Every interaction follows your custom scripts, is logged in a structured way, and can trigger follow‑ups — so you get consistency, speed, and scalability without losing the human touch.
Not at all. You can create your receptionist in minutes by walking through a simple onboarding flow: tell us about your business, upload or build your scripts, set routing rules, and connect your calendar. From there, we’ll test everything with you and go live when you’re ready — no developers required.
Recepta.ai is designed to plug into the tools you already use. You can connect calendars, CRMs, help desks, and other systems so calls, messages, and bookings automatically show up where your team works. During onboarding, we’ll help you configure the right integrations and workflows for your specific stack.
We support English by default, and many teams also use Recepta.ai with bilingual scripts and Spanish‑speaking staff. If you need Spanish or other languages, let us know your requirements during onboarding and we’ll walk you through what’s possible for your account and plan.
When our AI detects that a caller or chatter needs something more nuanced, it seamlessly hands off to a human receptionist following your playbook. If the issue requires your internal team, we’ll route the call, schedule a follow‑up, or take a detailed message based on your rules. The goal is simple: no dead ends, no bots pretending to know what they don’t — just a smooth path to a real person when it matters.