Revenue Capture for IT Service Providers & MSPs
Recepta.ai captures every call, text, and chat your IT business receives. Support requests get triaged, new client inquiries get qualified, and sessions get booked while your engineers stay focused on solving problems.
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Incoming calls
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Unanswered lines cost you contracts and trust.
Clients call when their tech breaks, and prospects call when their current provider is slow. Recepta.ai answers both, so urgent issues get triaged and new business gets captured while your team is deep in troubleshooting.
of customers expect a prompt reply to a sales question
of lead generation budgets are wasted on leads who are never contacted
of marketing leads never convert into sales
of customers who receive excellent service spend up to 14% more
From missed calls to organized tickets and projects
Recepta.ai gathers company, user count, issue type, and urgency, then follows your playbook: logging requests, escalating emergencies, or booking strategy calls into the systems you already run.
Let engineers fix issues. Recepta.ai runs intake.
Every ring pulls a technician off a ticket. Recepta.ai works the front line, capturing requests and new business without burning out your bench.
Book a DemoSupport clients around the clock with 24/7 Chat & Text
End users often report issues over chat or text. Recepta.ai captures those messages in seconds, follows your script to gather details, and routes them into the systems and calendars you already run.
Book a DemoBook a Consultation
Enhance customer experience with round-the-clock support. Flexible features and pricing fit businesses of any size.
Frequently Asked Questions
Got questions? We’ve got answers
Recepta.ai blends AI with trained human receptionists, so you get the best of both worlds. The AI handles routine questions and workflows instantly, while humans step in for nuance, complex situations, and high‑value conversations. Every interaction follows your custom scripts, is logged in a structured way, and can trigger follow‑ups — so you get consistency, speed, and scalability without losing the human touch.
Not at all. You can create your receptionist in minutes by walking through a simple onboarding flow: tell us about your business, upload or build your scripts, set routing rules, and connect your calendar. From there, we’ll test everything with you and go live when you’re ready — no developers required.
Recepta.ai is designed to plug into the tools you already use. You can connect calendars, CRMs, help desks, and other systems so calls, messages, and bookings automatically show up where your team works. During onboarding, we’ll help you configure the right integrations and workflows for your specific stack.
We support English by default, and many teams also use Recepta.ai with bilingual scripts and Spanish‑speaking staff. If you need Spanish or other languages, let us know your requirements during onboarding and we’ll walk you through what’s possible for your account and plan.
When our AI detects that a caller or chatter needs something more nuanced, it seamlessly hands off to a human receptionist following your playbook. If the issue requires your internal team, we’ll route the call, schedule a follow‑up, or take a detailed message based on your rules. The goal is simple: no dead ends, no bots pretending to know what they don’t — just a smooth path to a real person when it matters.