Recepta.ai Privacy Policy

Last Updated: December 10, 2025

1. Introduction

Recepta.ai ("Recepta.ai," "we," "us," or "our") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy. This policy describes how we collect, use, share, and protect information when you use our website, AI and human receptionist services, and related platforms (collectively, the "Services").

By accessing or using the Services, you consent to the data practices described in this Privacy Policy. This Privacy Policy is incorporated into and subject to our Terms of Service. If you do not agree with this policy, please do not use our Services.

2. Scope of This Policy

This Privacy Policy applies to information we collect:

Through our website at recepta.ai and any related sites.
Through your use of our AI receptionist, human support, call handling, messaging, and analytics services.
In emails, text messages, and other electronic communications between you and Recepta.ai.
When you interact with our advertising and applications on third-party websites and services.

This policy does not apply to information collected by third parties, including through any application or content that may link to or be accessible from the Services. We encourage you to review the privacy policies of any third-party services you use.

3. Children Under the Age of 13

The Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information through the Services. If you believe we might have any information from or about a child under 13, please contact us immediately at support@recepta.ai, and we will take steps to delete that information.

4. Information We Collect and How We Collect It

4.1 Information You Provide to Us

We collect information that you provide directly to us, including:

Account Information: Name, email address, business name, phone number, billing address, and payment information when you sign up for our Services.
Business Information: Industry, company size, call handling preferences, and workflow configurations.
Communications: Information you provide when you contact our support team, request information, or communicate with us through any channel.
Call and Message Content: As part of providing our receptionist services, we may record and process calls, voicemails, SMS messages, and chat conversations in accordance with our Terms of Service and applicable law.
Integration Data: Information from third-party services you connect to Recepta.ai, such as your CRM, calendar, or practice management system.

4.2 Information We Collect Automatically

When you access or use the Services, we automatically collect certain information, including:

Usage Information: Details about how you use the Services, such as features accessed, time spent, and interaction patterns.
Device Information: Information about the computer or mobile device you use, including hardware model, operating system, browser type, IP address, and unique device identifiers.
Location Information: General geographic location derived from your IP address.
Call Data: Metadata about calls processed through our Services, such as call duration, time, caller ID, and call outcomes.
Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings.

4.3 Information from Third Parties

We may receive information about you from third parties, such as:

Integration partners when you connect third-party services to Recepta.ai.
Analytics providers and marketing partners.
Publicly available sources.

5. How We Use Your Information

We use information that we collect about you or that you provide to us, including personal information, for the following purposes:

To Provide and Improve Services: To deliver, maintain, and improve our AI and human receptionist services, call handling, messaging, analytics, and integrations.
To Communicate with You: To provide you with information, respond to inquiries, send notifications about your account, subscription renewals, and service updates.
To Process Transactions: To process payments, manage billing, and fulfill your orders.
For Marketing: To send you information about our services or third-party services that may interest you, unless you opt out. By completing web forms on our site, you consent to receive marketing communications from us. You may opt out at any time by contacting support@recepta.ai.
or using the unsubscribe link in our emails.
To Personalize Your Experience: To understand how you use our Services and tailor content and features to your preferences.
For Analytics and Research: To analyze usage patterns, improve our Services, and develop new features.
To Ensure Security: To detect, prevent, and address fraud, security issues, and technical problems.
To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

6. How We Share Your Information

We may share your information in the following limited circumstances:

6.1 With Service Providers

We may share information with contractors, service providers, and other third parties who support our business operations, such as:

Staff who answer calls and provide receptionist services to you.
Technology providers who host our infrastructure, process payments, or provide analytics.
Marketing and communication service providers.

These third parties are trained in our confidentiality requirements and are contractually obligated to protect your information and use it only for the purposes we specify.

6.2 For Business Transfers

We may disclose or transfer your information in connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy, in which personal information held by Recepta.ai is among the assets transferred.

6.3 With Your Consent

We may share your information for any purpose disclosed to you at the time you provide the information or with your explicit consent.

6.4 For Legal Reasons

We may disclose your information:

To comply with any court order, law, or legal process, including responding to government or regulatory requests.
To enforce our Terms of Service and other agreements.
If we believe disclosure is necessary to protect the rights, property, or safety of Recepta.ai, our customers, or others.

You are responsible for reasonable collection costs and legal fees where allowed by law.

6.5 Aggregated and De-Identified Information

We may share aggregated or de-identified information that does not identify you personally without restriction. For example, we may share aggregate usage statistics with partners to analyze website performance and improve user experience. We never disclose such information in a manner that would identify you personally as an individual.

6.6 Analytics Partners

We may share usage information with third-party analytics providers, such as Google Analytics, to help us understand how users interact with our Services. We anonymize IP addresses to protect your privacy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on available at https://tools.google.com/dlpage/gaoptout.

7. Do Not Track Signals

We respect Do Not Track (DNT) signals. When a DNT browser mechanism is in place, we do not track, plant cookies, or use advertising for users with DNT enabled.

8. Your Choices and Rights

8.1 Accessing and Updating Your Information

You can review, update, or correct your personal information by logging into your account or by contacting us at support@recepta.ai.

We will respond to your request within a reasonable timeframe.

8.2 Opting Out of Marketing Communications

You may opt out of receiving promotional emails by:

Clicking the "unsubscribe" link in any marketing email we send.
Contacting us at support@recepta.ai.

Please note that even if you opt out of marketing communications, we may still send you service-related messages, such as account notifications and updates about your subscription.

8.3 Cookie Controls

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling cookies may affect your ability to use certain features of our Services.

8.4 Deleting Your Information

You may request that we delete your personal information by contacting us at support@recepta.ai.

Please note that we may retain certain information as required by law, for legitimate business purposes, or to resolve disputes.

9. Data Security

We have implemented reasonable technical and organizational measures designed to protect your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. These measures include:

Encryption of data in transit and at rest.
Secure password requirements and access controls.
Regular security audits and malware scans.
Staff training on data privacy and confidentiality obligations.
Hosting on secure cloud infrastructure.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

10. International Data Transfers

Recepta.ai is based in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate. By using our Services, you consent to the transfer of your information to the United States and other jurisdictions that may not have the same data protection laws as your jurisdiction.

11. Your California Privacy Rights

If you are a California resident, California Civil Code Section § 1798.83 permits you to request information regarding the disclosure of your personal information to third parties for their direct marketing purposes. To make such a request, please contact us at support@recepta.ai.

Additionally, California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information. Recepta.ai does not sell personal information.

12. European Economic Area (EEA) Resident Rights

If you are a resident of the European Economic Area (EEA), you have the following data protection rights under the General Data Protection Regulation (GDPR):

Access: You can request access to the personal information we hold about you.
Correction: You can request that we correct inaccurate or incomplete personal information.
Deletion: You can request that we delete your personal information, subject to certain exceptions.
Restriction: You can request that we restrict the processing of your personal information.
Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
Objection: You can object to our processing of your personal information for direct marketing purposes or based on legitimate interests.
Withdraw Consent: If we process your personal information based on your consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at support@recepta.ai

We will respond to your request in accordance with applicable data protection laws.

You also have the right to lodge a complaint with a data protection authority in your country if you believe we have violated your privacy rights.

Notwithstanding the foregoing, we reserve the right to retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

13. EU–U.S. Data Privacy Framework and Swiss–U.S. Data Privacy Framework

Recepta.ai may participate in and comply with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce, where applicable.

If there is any conflict between the terms in this Privacy Policy and the Data Privacy Framework Principles, the Principles shall govern. To learn more about the Data Privacy Framework program, please visit https://www.dataprivacyframework.gov.

‍With respect to personal data received or transferred pursuant to the Data Privacy Framework, Recepta.ai is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.

You may direct any inquiries or complaints related to our Data Privacy Framework compliance to support@recepta.ai.

If you have an unresolved privacy concern, you may contact your country's Data Protection Authority.

14. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. If we make material changes to how we treat your personal information, we will notify you by email to the email address associated with your account or through a prominent notice on our website.

The date this Privacy Policy was last updated is identified at the top of this page. You are responsible for reviewing this Privacy Policy periodically to stay informed about how we are protecting your information.

15. Contact Information

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us at support@recepta.ai.